Wednesday, November 30, 2011

Now the update to Cable Roulette

I wrote about my Cable TV and internet problems earlier.  Well here is the update.

I waited from 8:30 am this morning till 12:30 for this Atlantic Broadband install guy to show up.  Well needless to say he was a no show.  I called Atlantic Broadband hoping to get some sort of update as to what was happening.  My first call was at 12:00.  Here is what happened:

Me:  "I have been waiting for your install guy since 8:30 this morning.  Where is he?"

Atlantic Broadband:  "I show that he is on is way sir.  He will call you before he gets there it is company policy.  I however show that he has not called yet."

Me: "I don't understand why haven't I been kept up to-date on progress.  I have dedicated my morning to waiting for him."

Atlantic Broadband: "Blah blah blah, we don't care."

Me:  "Ok I will wait until 12:30"

Hang up

Well 12:30 came and went with no install guy.  I then called and asked the guy if this is the why he would like to be treated if he was waiting for an appointment.  "Oh we apologize Mr. Johnson"  Apologies don't cut the mustard retard. Needless to say I cancelled the whole deal at 12:35.

I then proceeded to hound Verizon to see what I could do to lower my rate or at least get some sort of deal.  After 3 separate phone calls.  (you have to hang up if you get a retard that will not help you).  I talked to a woman who gave me the following deal:

Kept my price at my current rate without the rate increase
Issued me a $300 gift card
Plus a $15 per month credit for 6 months.

This is all I really wanted.  I just wanted to keep paying my rate and not get an increase.  UhOh door bell.  Look at that the Atlantic Broadband install guy showed up.  Had to give him the bad news that he worked for a retarded company and he should work faster.  Oh well.

Full day of work shot.  Did get some emails, videos posted and blogs written to.  So not all was lost and there is a certain serenity to staying home all by myself.

Here is the final email confirmation from Verizon:


Thank you! Your FiOS order has been received.



Dear ROBERT,
We are pleased to inform you that your FiOS® order is being processed. Your order summary can be found directly below. You'll soon be embarking on the ultimate home network and entertainment experience. It is important that you log on to our What's Next Web site to confirm your order. The What's Next site can also help you with any questions or changes pertaining to your order and includes interactive demonstration videos. Once confirmed, you'll receive a series of emails that will guide you through the installation process, with each step illustrated in the header - as shown above.

Thank you for choosing Verizon.
Order Summary
Order Number:

Installation Date:
Dec 09, 2011

Order Details*:
Order Date: Nov 30, 2011

Services Ordered: Triple Play: FiOS Digital Voice Unlimited, FiOS Internet up to 15/5, FiOS TV Prime HD, 2011 NATIONAL

Bundle/Product Price: $109.99

Internet Speed: FTTP_15M_5M_TRUE
Service Ready Date: Dec 09, 2011

*If you have ordered other services in addition to your FiOS order detailed above, you will be receiving information on these services in a separate email.


Your Service Includes**:
·  $5 off for 24-Month Term Contract Discount
·  A $300 Verizon Visa®: Prepaid Card, which you will receive by mail approximately 90 days after your new bundle start date. You can use the card everywhere Visa debit cards are accepted. Please monitor this email address for updates on the fulfillment of your reward.

Important Information Regarding Your FiOS® Digital Voice Service

Additional details pertaining to your FiOS Digital Voice service will also be sent to you via U.S. Postal mail.

Please don't hesitate to call our customer service support center at 1.800.VERIZON (1.800.837.4966) should you have any questions or concerns.

To ensure that your Verizon account notifications get to your inbox, please add verizon-notification@verizon.com to your e-mail Address Book or Safe List.
Can't see the image below? For more information on the status of this
order or to confirm, visit myverizon.com/whatsnext


Cancellation Policy: By placing your FiOS Triple Play: FiOS Digital Voice Unlimited, FiOS Internet up to 15/5, FiOS TV Prime HD, 2011 NATIONAL order, you agreed to maintain your bundled services for a minimum of 24 months and that a prorated early termination fee of up to $230 will apply if you cancel your bundled services early. The prorated early termination fee of $230 will be reduced by $10 for each full month toward your minimum term that you complete. There are other terms and conditions that are a necessary part of your agreement which you should review. Those terms are available at verizon.com/terms and are also provided on or before the installation of your FiOS services. If you are a new customer and you don't agree to those additional terms, you can cancel your order before your services are installed without an early termination fee.